QUALIFICATIONS
Established Executive with demonstrated experience in Information Technology, Business Process Re-Engineering, and Project Management (PMI certified).
Collaborative Professional, who invokes a sense of trust with clients, employees, managers, and external partners.
Facilitative Leader with a talent for identifying and eliciting expertise from stakeholders and staff.
Creative problem-solver. Fluent in English, Spanish, and French.
RECOMMENDATIONS
Ann Clair, Managing Director, worked with Juan:
“I was fortunate to have Juan support my division in complex intra and inter divisional systems projects.
Juan is a skilled business analyst and strong manager.
Juan's strength is his ability to interpret business requirements and then develop necessary system processes to support those requirements.
He is solution oriented and exhausts all possibilities to ensure his recommendations best fit his client's needs.
Juan's employees adopt the same commitment to client satisfaction. Juan is an asset to any company.”
Linda Walker, Vice President, reported to Juan:
“As a colleague Juan has shown exceptional analytical skills.
He has a vast knowledge of both the business of banking and the technology required to support the business.
He continually adds to his knowledge base and has been instrumental in helping various business lines to meet their strategic goals.
As a manager Juan has shown a great interest in helping his employees advance their careers.
He accomplished this by listening to his employees;
helping to identify and acquire skills needed for advancement and following through to ensure his employees had the time and resources available to meet their goals.
Juan has deservedly earned the respect of executive management, colleagues and his employees and I would not hesitate to work for or with Juan again.”
Jay Fitzhugh, Senior Vice President, managed Juan:
“Juan is a fantastic talent, with strong analytical, managerial and technology skills.
He is a strong leader, passionate and committed to his work.
He represents a rare blend of a business leader, with creative talents and vision which would be an asset for any organization.
He is a franchise player.”
John King, former Regional President, managed Juan indirectly:
“I had the pleasure to work with Juan on multiple occasions at two different financial institutions.
Juan is a very intelligent person who has an extreme sense of responsibility.
His interpersonal skills and intelligence gain him instant respect from everyone that he works with, which includes his subordinates, peers, and upper management.
Based on these attributes, his employee management skills, and his project management skills, every project that Juan has been responsible for or involved in has had a very successful conclusion.
If I had the opportunity I would hire Juan in an instant.”
ACHIEVEMENTS
- Simultaneously managed multiple projects, supported 50+ databases, and 100+ applications, meeting the company’s strategic objectives and business needs with a lean staff of 21.
- Directed the development, implementation and support of the enterprise’s IT solutions.
- Managed large-scale, company-wide programs and projects such as Business Intelligence, Web Portals, Mobile Banking, e-Payments, ERP, ECM, Document Imaging and Process Management.
- Developed IT strategic planning, assessed existing and emerging technology solutions.
- Key Strategic Partner supporting initiatives for organizational growth from $1.5 billion to $6 billion.
ABILITIES
- Relationship Building
- Project and Program Management
- Strategic Planning
- Cost and Vendor Management
- Team Leadership
- Enterprise Architecture and Content Management
- Facilitative Leadership
- ERP and Data Integration
- Employee Development
- Business Intelligence
EXPERIENCE
Provident Bank, Baltimore, MD
A $6 billion regional bank, with 150 branches located primarily in Maryland, DC and Virginia, and about 1,800 employees.
Vice President of IT (2006 to 2009)
Enterprise-wide delivery and support of IT solutions, project management and vendor relationships. Managed a $1MM budget for three departments and 21 employees.
- Directed the implementation of over 40 projects, including document imaging and process management solutions. Typically resulting in a 60% decrease in turnaround timeframes and $500,000 annual savings.
- Strategically planned and implemented an e-Banking portal resulting in a 40% increase in online applications and reduced outsourcing costs.
- Integrally supported 150+ business process reengineering initiatives resulting in $17MM annual savings.
- Developed a web-based OLAP application to enable efficient and accurate financial reporting of sales data.
- Designed and implemented a Business Intelligence Architecture to enhance access to actionable information, and eliminate manual reporting, by leveraging a multi-dimensional corporate data warehouse.
- Re-negotiated IT contracts resulting in improved service levels and $2MM savings annually.
Program Manager, IT (2004 to 2006)
Managed the development and support of consumer and small business loan applications. Acted as the liaison between IT and the lending units and managed their major IT vendor relationships.
- Automated credit-report pulls, title, flood and appraisal processing resulting in over $500,000 annual savings and improving loan closing timeframes by 24 hours.
- Implemented a credit risk management database, critical to maintaining 1% home equity delinquency ratios.
- Automated the import of loan closing data, improving quality and saving 2 FTEs.
- Hands-on experience with system coding and SQL database administration, server configuration, trouble-shooting, load testing and network deployment.
- Developed training material and educated staff and clients on the most productive use of applications.
Strategic Project Manager (2001 to 2003)
Managed special projects, researched strategic initiatives and facilitated decision-making and problem-solving work-sessions bank wide. Also defined the role of float manager for the bank and acted in that capacity.
- Managed the re-engineering of the wire transfer process to absorb an 120% increase in volume, delivering better service with improved risk management.
- Designed and coded a contract management database in Microsoft Access for the Procurement Manager.
- Restructured check clearing to enhance float, through extensive research and negotiations with clearing houses and the Fed, resulting in additional revenue and savings totaling close to $400,000 annually.
Post Baccalaureate Certificate in Fine Arts, Maryland Institute College of Art (2000 to 2001)
IT Management Consultant to Provident Bank while studying Fine Arts.
Mortgage Systems Administrator (1995 to 1999)
- Managed two System Administrators and performed wide area network administration across several states.
- Programmed new functionality resulting in improved turnaround times and reduced error rates.
EDUCATION
MA -- Applied History -- Carnegie-Mellon University
- Full tuition fellowship. 3.75 GPA. Created a VB program to teach computer-based History.
BA -- History -- Cornell University
- Courses in Geology, Astronomy, Statistics, Advanced Calculus, and Computer Science: PL/C and COBOL.
French Baccaluaréat -- Mathematics and Natural Sciences -- Lycée Audiberti, Antibes, France
- Mention “Très Bien” (Summa Cum Laude).
TECHNICAL ENVIRONMENTS
- E-Banking, healthcare portals, card-based and mobile payments, CMS (Site Executive, Crown Peak).
- Document imaging and electronic workflows (Oracle I/PM and Kofax Ascent Capture).
- Data integration and reporting (SQL Server, SSIS and SSAS, MS Access, Crystal Enterprise/Business Objects, Microsoft Reporting Services, Embarcadero).
- Microsoft Office including Visio and MS Project, and personal user of Mac systems.
- XML, CSS, C#, Java, .Net, VB6, ASP, COBOL, Adobe Photoshop, Flash, Linux, JIRA, open source.
CONTINUING EDUCATION
- PMI Certified Project Management Professional (number 1306957).
- The Graduate School of Retail Bank Management, University Of Virginia (a 3-year program).
- Post Baccalaureate Certificate in Fine Arts, Maryland Institute College of Art.
- Technical Leadership Workshop by Blessing White Executive Coaching.
- Reengineering Workshop, Lattanzee Center, Loyola College.
- Total Quality Management Certification by the Business School of the University of Maryland.
AWARDS AND COMMITTEES
- Founding parent of the Green School of Baltimore, a Charter School.
- Provident Chairman’s Leadership Advisory Council member, with a focus on employee development.
- Metavante (now Fidelity) Strategic Planning Advisory Council.
- Provident Strategic Planning Committee, Payments Committee, Website Redesign Committee.
- Provident Bank Co-chair of the 2007 United Way campaign (raised over $300,000).
- National Float Management and Payments System Roundtable member.
- President’s Club Award '07 and '08, You’re The Difference '07 and '09, All Star '03 and '05.
LANGUAGES/OTHER
- Fluent in Spanish, French and English.
- Dual citizen USA and Europe.